This page is intended exclusively for business customers purchasing through the STRiPS CHiPS B2B shop. Consumer rules do not apply, including the 14-day consumer withdrawal right and the 24-month consumer warranty.
Notify us of a defect without undue delay at sales@yesproducts.cz. Include the order or invoice number, product name and quantity, batch number, best-before date, a description of the defect and the date it was discovered. Attach photographs of the product, its packaging and the transport packaging, as well as relevant storage and transport information.
On delivery, check the quantity, condition of the shipment and any visible damage. Record transport damage with the carrier and notify us promptly. Keep the complained-of goods, original packaging and related documents until the complaint is resolved; do not dispose of them without the seller's prior consent.
We assess complaints under the purchase contract, the applicable B2B terms and the circumstances of the case. Defect rights do not cover damage caused by improper transport, storage, handling, use, or interference by the buyer or a third party. Depending on the defect, the remedy may include supplying missing quantities, replacement, a reasonable discount, or a refund of the corresponding part of the purchase price.
YES PRODUCTS s.r.o., Husitská 107/3, 130 00 Prague 3 – Žižkov, Czech Republic
Company ID: 03103897, VAT ID: CZ03103897
Email: sales@yesproducts.cz
See the B2B Terms and Conditions for details.