YES PRODUCTS s.r.o., Company ID: 03103897 Husitská 107/3, 130 00 Prague – Žižkov, registered in the Commercial Register kept by the Municipal Court in Prague, C 227583/MSPH
for the sale of goods through the online store located at the internet address stripschips.com
1.1. These terms and conditions (hereinafter referred to as the “Terms and Conditions”) of the company YES PRODUCTS s.r.o., Company ID: 03103897 Husitská 107/3, 130 00 Prague – Žižkov, entered in the Commercial Register kept by the Municipal Court in Prague, C 227583/MSPH (hereinafter referred to as the “Seller”) regulate, in accordance with Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between the Seller and another natural person (hereinafter referred to as the “Buyer”) through the Seller’s online store. The online store is operated by the seller on a website located at the internet address www.exclusive-market.cz (hereinafter referred to as the “website”), through the website interface (hereinafter referred to as the “web interface of the store”).
1.2. The terms and conditions do not apply to cases where the person who intends to purchase goods from the seller is a legal entity or a person who acts when ordering goods as part of their business activity or as part of their independent profession.
1.3. Provisions deviating from the terms and conditions can be agreed in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions and apply only to the given contractual relationship. Such provisions that deviate from the terms and conditions cannot establish the usual practice of the parties.
1.4. The provisions of the terms and conditions are an integral part of the purchase contract. The purchase agreement and terms and conditions are drawn up in the Czech language. The purchase agreement can be concluded in the Czech language.
1.5. The seller may change or supplement the wording of the terms and conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous wording of the terms and conditions.
2.1. Based on the buyer’s registration on the website, the buyer can access his user interface. From his user interface, the buyer can order goods (hereinafter referred to as the “user account”). If the store’s web interface allows it, the buyer can also order goods without registration directly from the store’s web interface.
2.2. When registering on the website and ordering goods, the buyer is obliged to provide all information correctly and truthfully. The buyer is obliged to update the data provided in the user account in the event of any change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller.
2.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his user account.
2.4. The buyer is not entitled to allow third parties to use the user account.
2.5. The seller may cancel the buyer’s user account, especially if the buyer does not use his user account for more than 3 months, or if the buyer breaches his obligations under the purchase contract (including the terms and conditions).
2.6. The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller’s hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.
3.1. All presentation of goods placed in the web interface of the store is of an informative nature, it is not an offer of goods subject to exhaustion of stocks or loss of the entrepreneur’s ability to perform. The Seller is not obliged to conclude a purchase contract regarding these goods. The provisions of Section 1732, paragraph 2 of the Civil Code do not apply.
3.2. The web interface of the store contains information about the goods, including the prices of individual goods and the costs of returning the goods, if these goods cannot, by their nature, be returned by regular mail. The prices of the goods are stated including value added tax and all related fees. The prices of the goods remain valid for the period of time they are displayed in the web interface of the store. This provision does not limit the seller’s ability to conclude a purchase contract under individually agreed conditions.
3.3. The web interface of the store also contains information on the costs associated with the packaging and delivery of the goods. The information on the costs associated with the packaging and delivery of the goods stated in the web interface of the store applies only in cases where dy the goods are delivered within the territory of the Czech Republic.
3.4. To order the goods, the buyer fills out the order form in the web interface of the store. The order form contains in particular information about:
3.4.1. the ordered goods (the buyer “inserts” the ordered goods into the electronic shopping cart of the web interface of the store),
3.4.2. the method of payment of the purchase price of the goods, information about the required method of delivery of the ordered goods and
3.4.3. information about the costs associated with the delivery of the goods (hereinafter collectively referred to as the “order”).
3.5. Before sending the order to the seller, the buyer is allowed to check and change the data entered by the buyer in the order, including with regard to the buyer’s ability to detect and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking on the “send binding order” button. The data specified in the order are considered correct by the seller. The seller will immediately confirm receipt of the order to the buyer by e-mail, to the buyer’s e-mail address specified in the user account or in the order (hereinafter referred to as the “buyer’s e-mail address”). The purchase contract is concluded upon delivery of the order confirmation to the buyer’s e-mail address.
3.6. The seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), to ask the buyer for additional confirmation of the order (for example, in writing or by telephone). In such a case, the purchase contract is concluded at the moment of such additional confirmation.
3.7. The buyer agrees to the use of distance communication means when concluding the purchase contract. The costs incurred by the buyer when using distance communication means in connection with the conclusion of the purchase contract (costs of Internet connection, costs of telephone calls) are paid by the buyer himself, and these costs do not differ from the basic rate.
4.1. The buyer can pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract to the seller in the following ways:
by bank transfer to the seller’s account 5814121349/0800 held at Česká spořitelna a.s. (hereinafter referred to as the “seller’s account”);
cashless by credit card;
through a loan provided by a third party.
4.2. Together with the purchase price, the buyer is also obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also means the costs associated with delivery of the goods.
4.3. The seller does not require an advance payment or other similar payment from the buyer. This does not affect the provisions of Article 4.6 of the terms and conditions regarding the obligation to pay the purchase price of the goods in advance.
4.4. In the case of payment in cash or in the case of payment on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is due within 14 days of concluding the purchase contract.
4.5. In the case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the indication of the variable payment symbol. In the case of non-cash payment, the buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller’s account.
4.6. The seller is entitled, especially in the event that the buyer does not provide additional confirmation of the order (Article 3.6), to demand payment of the entire purchase price before sending the goods to the buyer. The provisions of Section 2119, paragraph 1 of the Civil Code do not apply.
4.7. If the buyer does not pay the purchase price in full before taking over the goods, he will become the owner of the item only upon full payment of the purchase price.
4.8. Any discounts on the price of the goods provided by the seller to the buyer cannot be combined with each other.
4.9. If it is customary in business transactions or if it is stipulated by generally binding legal regulations, the seller will issue a tax document – invoice to the buyer regarding payments made on the basis of the purchase contract. The seller is a payer of value added tax. The seller will issue a tax document – invoice to the buyer after payment of the price of the goods and send it in electronic form to the buyer’s electronic address.
4.10. According to the Act on Sales Registration, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.
5.1. The Buyer acknowledges that, according to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from, among other things, a purchase contract for the supply of goods that have been modified according to the wishes of the Buyer or for his person, a purchase contract for the supply of goods that are subject to rapid deterioration, as well as goods,which was irretrievably mixed with other goods after delivery, from a purchase contract for the supply of goods in a sealed package, which the consumer has removed from the package and which cannot be returned for hygiene reasons, and from a purchase contract for the supply of an audio or video recording or a computer program, if their original packaging has been broken.
5.2. Unless this is the case specified in Article 5.1 of the Terms and Conditions or another case where withdrawal from the purchase contract is not possible, the buyer has the right to withdraw from the purchase contract, in accordance with the provisions of Section 1829, paragraph 1 of the Civil Code, within fourteen (14) days from the receipt of the goods, and if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. To withdraw from the purchase contract, the buyer can use the sample form provided by the seller, which is an annex to the terms and conditions. The buyer can send the withdrawal from the purchase contract, among others, to the address of the seller’s business premises or to the seller’s e-mail address info@exclusivemarket.cz
5.3. The seller expressly points out that in the case of goods sold via the web interface of the store, these are mostly foodstuffs, and these foodstuffs are subject to rapid deterioration. In the case of the purchase of foodstuffs, the statutory exception for withdrawal from the contract by the buyer (consumer) shall apply pursuant to the provisions of Section 1837 letter e) of the Civil Code.
5.4. In the case of withdrawal from the purchase contract pursuant to Article 5.2 of the terms and conditions, the purchase contract shall be cancelled from the beginning. The goods must be returned to the seller by the buyer within fourteen (14) days of delivery of the withdrawal from the purchase contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even in the case where the goods cannot be returned by regular mail due to their nature.
5.5. In the event of withdrawal from the purchase contract pursuant to Article 5.2 of the Terms and Conditions, the seller shall return the funds received from the buyer within fourteen (14) days of the buyer’s withdrawal from the purchase contract, in the same way as the seller received them from the buyer. The seller is also entitled to return the performance provided by the buyer when the goods are returned by the buyer or in another way, if the buyer agrees to this and no additional costs are incurred by the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the funds received to the buyer before the buyer returns the goods or proves that he sent the goods to the seller.
5.5. The seller is entitled to unilaterally offset the claim for compensation for damage to the goods against the buyer’s claim for a refund of the purchase price.
5.6. In cases where the buyer has the right to withdraw from the purchase contract in accordance with the provisions of Section 1829, paragraph 1 of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time, up to the time of receipt of the goods by the buyer. In such a case, the seller will return the purchase price to the buyer without undue delay, non-cash to the account specified by the buyer.
5.7. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with a termination condition that if the buyer withdraws from the purchase contract, the gift contract regarding such a gift loses its effectiveness and the buyer is obliged to return the gift provided to the seller together with the goods.
6.1. In the event that the method of transport is agreed upon based on a special request by the buyer, the buyer bears the risk and any additional costs associated with this method of transport.
6.2. If the seller is obliged to deliver the goods to the place specified by the buyer in the order under the purchase contract, the buyer is obliged to take over the goods upon delivery.
6.3. If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.
6.4. When accepting the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, immediately notify the carrier. If damage to the packaging is found indicating unauthorized entry into the shipment, the buyer does not have to accept the shipment from the carrier.
6.5. Other rights and obligations of the parties during the transport of the goods may be regulated by the seller’s special delivery conditions, if issued by the seller.
7.1. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended by documents).
7.2. The seller is responsible to the buyer that the goods are free from defects upon acceptance. In particular, the seller is responsible to the buyer that at the time the buyer accepted the goods:
7.2.1. the goods have the properties agreed upon by the parties, and in the absence of such an agreement, they have the properties described by the seller or the manufacturer or which the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them,
7.2.2. the goods are suitable for the purpose stated by the seller for their use or for which goods of this type are usually used,
7.2.3. the goods correspond in quality or design to the agreed sample or template, if the quality or design was determined according to the agreed sample or template,
7.2.4. the goods are in the appropriate quantity, measure or weight and
7.2.5. the goods comply with the requirements of legal regulations.
7.3. The provisions set out in Article 7.2 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear of the goods caused by their usual use, to used goods for a defect corresponding to the degree of use or wear and tear that the goods had when they were taken over by the buyer, or if this results from the nature of the goods.
7.4. If the defect becomes apparent within six months of taking over, it is considered that the goods were defective already upon taking over. The buyer is entitled to exercise the right from a defect that occurs in consumer goods within twenty-four months of taking over.
7.5. The buyer shall exercise the rights arising from defective performance at the seller’s premises, where the acceptance of the complaint is possible with regard to the range of goods sold, or at the registered office or place of business.
7.6. Other rights and obligations of the parties related to the seller’s liability for defects may be regulated by the seller’s complaint procedure.
8.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.
8.2. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of the provisions of Section 1826, paragraph 1, letter e) of the Civil Code.
8.3. The seller handles consumer complaints via the email address info@stripschips.cz. The seller will send information about the handling of the buyer’s complaint to the buyer’s email address.
8.4. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: https://adr.coi.cz/cs, is responsible for the out-of-court resolution of consumer disputes arising from the purchase contract. The online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer arising from the purchase contract.
8.5. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
8.6. The seller is authorised to sell goods on the basis of a trade licence. Trade licence control is carried out within the scope of its competence by the relevant trade licence authority. Supervision of the area of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority, to a limited extent, supervises compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.
9.1. The seller fulfills its information obligation towards the buyer within the meaning of Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the “GDPR Regulation”) related to the processing of the buyer’s personal data for the purposes of fulfilling the purchase contract, for the purposes of negotiating this contract and for the purposes of fulfilling the seller’s public law obligations by means of a special document available on the seller’s website.
10.1. When making a purchase, the Buyer may consent to the sending of information related to the Seller’s goods, services or business to the Buyer’s electronic address and further consent to the Seller sending commercial communications to the Buyer’s electronic address. The Seller fulfills its information obligation towards the Buyer pursuant to Article 13 of the GDPR related to the processing of the Buyer’s personal data for the purposes of sending commercial communications through a special document available on the Seller’s website.
10.2. The Buyer agrees to by placing so-called cookies on his computer. In the event that the purchase on the website can be made and the seller’s obligations under the purchase contract fulfilled without the so-called cookies being placed on the buyer’s computer, the buyer may revoke the consent in accordance with the previous sentence at any time.
11.1. The primary means of communication between the buyer and the seller is electronic communication via the email addresses of the contracting parties. The buyer may be delivered to the buyer’s email address.
11.2. A notification is also considered delivered if the recipient refused to accept it, if it was not collected during the storage period, or if it was returned as undeliverable.
11.3. The contracting parties may deliver regular correspondence to each other via electronic mail, to the electronic mail address specified in the buyer’s user account or specified by the buyer in the order, or to the address specified on the seller’s website.
12.1. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. By choosing the law according to the previous sentence, the buyer, who is a consumer, is not deprived of the protection provided by the provisions of the legal order from which it is not possible to deviate by contract and which would otherwise apply in the absence of a choice of law pursuant to the provisions of Article 6(1) of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).
12.2. If any provision of the terms and conditions is invalid or ineffective, or becomes so, the invalid provision shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
12.3. The purchase contract is archived by the seller in electronic form and is not accessible. The Terms and Conditions as a general document are publicly available on the seller’s website.
12.4. The appendix to the Terms and Conditions consists of a sample form for withdrawal from the purchase contract.
12.5. The seller’s contact details: delivery address Sedliště 398, 739 36 Sedliště, e-mail address jan.novotny@yesproducts.cz, telephone +420 722 214 069
Date 1.5.2026